Terms and Conditions

Effective Date: [02/08/2025]

Welcome to Zeenora.in. By accessing or using our website, you agree to comply with and be bound by the following Terms and Conditions. Please read them carefully before using our services.

1. General

Zeenora.in we operates as an e-commerce platform selling products primarily in India. By accessing this website, you agree to these Terms and our Privacy Policy. If you do not agree, please do not use the website.

2. User Registration

  • Users must create an account to place orders.

  • You agree to provide accurate, current, and complete information during registration.

  • You are responsible for maintaining the confidentiality of your account credentials.

  • We reserve the right to suspend or terminate any account if suspicious or fraudulent activity is detected.

3. Products & Pricing

  • All prices listed are in Indian Rupees and are inclusive of applicable taxes unless otherwise stated.

  • Product descriptions, images, and specifications are provided for reference. While we strive for accuracy, we do not guarantee that all product details will be error-free.

  • Prices and availability of products are subject to change without notice.

4. Orders & Payment

  • Orders are confirmed only after successful payment.

  • We accept payments through secure payment gateways integrated on our website.

  • We reserve the right to cancel any order due to product unavailability, pricing errors, or fraudulent transactions.

5. Shipping & Delivery

  • Products will be shipped to the address provided at checkout.

  • Delivery timelines may vary based on location and product availability.

  • We are not responsible for delays caused by courier services, natural disasters, or unforeseen circumstances.

6. Exchange Policy

  • No Refunds: We do not offer refunds under any circumstances.

  • Exchanges are allowed only in the following cases:

    • Product is damaged upon delivery.

    • Wrong product is delivered.

  • Exchange requests must be raised within 3 days of delivery, along with a clear unboxing video proof.

  • The product must be unused, with all original tags and packaging intact.

7. Intellectual Property

  • All content on Zeenora.in, including text, graphics, images, logos, and product descriptions, is owned by Zeenora.in.

  • Users may not copy, distribute, modify, or reproduce any content without prior written permission.

8. Limitation of Liability

  • Zeenora.in shall not be liable for any indirect, incidental, or consequential damages arising from the use of our website or products.

  • We are not responsible for any losses due to misuse of products.

9. Governing Law & Jurisdiction

  • These Terms shall be governed by and construed in accordance with the laws of India.

  • Any disputes shall be subject to the exclusive jurisdiction of the courts in [Assam, India].

10. Changes to Terms

  • We reserve the right to update or modify these Terms at any time.

  • Continued use of the website after changes constitutes acceptance of the updated Terms.

For any queries or support, contact us at:
📧 [zeenoraofficial@gmail.com]